Question 1

Printing: What is Dye Sublimation

Accepted Answer

Metal prints come to life through the dye sublimation process!  An image is printed onto dye sublimation transfer paper using dye-based inks and then transferred onto a specially coated lightweight aluminum surface using heat and pressure. This transfer creates a gas which gets infused into the surface of the metal print, creating a stunning, vibrant image. ChromaLuxe aluminum panels are the world’s best product, manufactured in the USA, and we use them exclusively. If you are considering buying a metal print, make sure it’s ChromaLuxe manufactured!

Question 2

How should I care for my product

Accepted Answer

Your metal print can be cleaned with a microfiber cloth and/or a glass cleaner, spray on cloth first. The metal panels are specially coated to be UV and fade-resistant, scratch and abrasion resistant to last a lifetime. The prints are extremely light weight even with the frame attached to the back. A single screw can be used for the floating block hanger.

Question 3

Display Frame Options

Accepted Answer

Floating block hangers are suggested for smaller prints up to 20”.  Inset frames are suggesting for 16x24” and larger. Frames are attached to the back of the print, appearing as if the image is floating off the wall, roughly ½ inch when hung.  An easel will mount on the back of the print for smaller sized table displays. Your print will come standard with 1/8” round edges versus a sharp square 90 degree edge.

Question 4

Print Surface

Accepted Answer

High gloss white amplifies color saturation and is the most popular finish that we use.  Semi-gloss and matte can be used for hanging areas with high potential for glare.

Question 5

Uploading your image (format)

Accepted Answer

When uploading your image, the file needs to be a jpeg or png. We recommend file resolution at 3000px or higher, 300 dpi. Our team will review your file and contact you if we see any quality concerns. For custom projects and bulk orders, please reach us directly.

Question 6

Production, Shipping, Returns

Accepted Answer

The meticulous attention to your order can take up to 5 business days for production. Each print is handled with the utmost care, expertly protected, and packaged to ensure it arrives in perfect condition. Your product will come with your selected mounting installed, ready to hang. Shipping costs are calculated based on size, weight, and delivery location.  All sales are final once shipped. If damage to the print is caused by the shipping carrier then please reach us within 48 hours of delivery and we will resolve the issue ASAP.